Emergency Response24x7 Emergency Response for High Mast Failures
A high mast pole failure — whether it's a total outage at a busy junction, storm damage, or a lowering mechanism stuck mid-air — is a safety issue that can't wait for the next scheduled maintenance visit. Here's how our emergency response works.
What Counts as an Emergency
Total pole outage at a safety-critical location, storm or accident damage to a pole or foundation, a lowering ring stuck in a dangerous position, or exposed live wiring are all treated as emergency call-outs rather than scheduled maintenance items.
Response Time
Under AMC contracts, critical infrastructure (highways, ports, airports) gets a 4-hour response SLA. For non-AMC clients, we still prioritize emergency call-outs and mobilize as quickly as the site location allows.
Storm and Accident Damage Assessment
After storm or vehicle-impact damage, our first step is a structural assessment of the pole and foundation before any repair or re-erection — a bent or impact-damaged pole may need replacement rather than repair, and using the wrong judgment here is a safety risk, not just a cost decision.
Temporary Safety Measures
Where a full repair can't happen immediately (parts lead time, structural assessment pending), we put temporary safety measures in place — barricading, de-energizing the circuit, or temporary lighting — rather than leaving a hazard unaddressed until the permanent fix is ready.
Frequently Asked Questions
Is emergency response available for sites without an AMC contract?
Yes, though response time SLAs are guaranteed for AMC clients. Non-AMC emergency call-outs are handled on a priority basis and billed separately.
What's your typical response time for a highway pole outage?
Under AMC, critical infrastructure like highways gets a 4-hour response SLA; actual arrival time also depends on the site's location relative to our nearest mobilized team.
